Today I got to meet and listen to an expert on creativity and innovation, Peter Kageyama. He was speaking to an audience of mainly government staff and planners, with a focus on how cities and states might better attract talent. He started with the premise that creativity and innovation are the “natural resources of the 21st century”.
One thing that Peter mentioned struck me as very applicable to the development of any online project, from a social network to a business website. He talked about the distrust of advertising by young professionals and other members of the emerging creative class. Despite the huge sums of money poured into advertising, it only really builds awareness - it is just the start of the conversation. When people become aware of something, they might then check out the web, twitter, online reviews, and other resource to try to find out the facts.
It seems to me that this message applies to each of us trying to gain a foothold on the Internet. Try not to consider your website or Twitter stream just as a form of advertising (especially if Peter is right about the level of distrust out there). Perhaps a good way to think about it would be to figure out what part of your online footprint does the following:
- Raise awareness (you have 100% control of content)
- Provides for more social/interactive reviews/info (you have a lot less/maybe no control)
When you go to Amazon.com search for a book or product, do you believe the manufacturer’s or publisher’s write up OR the customer reviews?
You have to be willing to open yourself or your project up to what people really think and feel about whatever it is you are “selling”… but wouldn’t it be better to know and perhaps adjust what you are doing to actually meet demands/needs. You might learn a lot and that might open up a new doorway.
So thank you Peter for a creative break today. You can find out more about him at Creative Cities Productions.
Email This Post To A Freind

